Returns & Exchanges

At Chantecaille, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we accept returns of unopened and lightly used products within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to return.

2

Prepare Your Package

Carefully pack your items in their original packaging, ensuring all components are included to prevent damage during transit.

3

Print and Attach Label

Download and print your prepaid return shipping label, then securely attach it to the outside of your package.

4

Drop Off and Track

Deliver your package to the nearest authorized carrier location and keep your tracking number until your refund is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing