Frequently Asked Questions

Everything you need to know about our luxury botanical beauty and skincare.

Are Chantecaille products tested on animals?

No, Chantecaille is a cruelty-free brand. We do not test our products or ingredients on animals, and we do not sell in countries that require animal testing.

What is your return policy for online orders?

We offer a 30-day return policy for any unopened and unused items purchased through our website. Please contact our support team to initiate a return label.

How can I track my shipment?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.

Do you offer international shipping?

Yes, we ship to a wide range of international destinations. Shipping costs and delivery timelines vary by location and are calculated at the checkout page.

Are your products vegan?

While many of our products are vegan, some utilize ingredients like beeswax or carmine. You can find a specific list of vegan-friendly products on our dedicated 'Vegan' category page.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Afterpay.